Welcome to National Toner Warehouse

If you are not satisfied with the performance of our products, please let us know so that we can issue you a refund OR replacement, your choice. You MUST Call or Email First for a RMA # BEFORE sending any product back to us.

New 'compatible' cartridges are guaranteed for one full year from the date of purchase. 'Remanufactured' cartridges are guaranteed for six months from the date of purchase. Laser toner cartridges, fax ribbons and any other products are also backed by our '100% Satisfaction Guarantee'.

We will try our best, within reason, to accommodate you! If YOU order the wrong cartridge, we will exchange it for the correct one upon receipt of the unopened cartridge, with price adjustment as needed. If you ordered the wrong product, you will be charged shipping for the correct replacements to be sent and you will be responsible for shipping the original ordered products back to us. If WE send you the wrong product, we will bear the shipping cost.

RETURNING PRODUCTS - Returns of unused merchandise in "resalable" condition will be accepted with NO charge for a period of 90 days from shipping. New 'compatible', and 'remanufactured' cartridges that are returned must have at least 75% ink remaining! We weigh them vs. full cartridge weight. Returned cartridges found to be less than 75% full will have a 'proportional' charge applied towards the refund. Cartridge must have at least 40% ink left in it for a proportional refund.

If you would like to return a product and receive a replacement or refund, please email us at: customerservice@nationaltonerwarehouse.com and put "Request RMA" in the "subject" line of the email. In the "body" of the email, request a Return Merchandise Authorization Number (RMA#) for the return. Include your full name (name you ordered with), invoice number, and product you would like to be replaced (or receive refund) for reference. ONLY returns with a valid RMA # will be accepted.

For fastest service please use email for all correspondence. Contacting us by phone will only delay the processing of your return or request (We'll have to look up your info while you're on the phone, which can take a while). You can also call us at 336-940-4151. You will be given complete address, shipping and labeling instructions at the time you are issued the RMA #. This RMA# will be used to track your replacement product or refund, whichever is requested.

RMAs are valid for thirty (30) calendar days from the date of issuance. The National Toner Warehouse will refuse delivery of any boxes without a valid, clearly visible RMA number as noted above. Return the product in the original product packaging and include a copy of the invoice with your return, if possible.

We do appreciate your business and we look forward to serving your needs quickly.